Healthy Hair Tips & WEN® FAQs

frequently asked questions

Please select a question for additional advice on using WEN.

How do I achieve the best results with WEN®?

Chaz recommends three must do's when using WEN®:
1. Thoroughly and completely rinse your hair for 1-2 minutes before applying the Cleansing Conditioner.
2. Use enough product to totally cover your hair (although there will be NO lather, it should feel thick, rich and creamy).
3. Leave the conditioner in your hair for 3-5 minutes or longer (usually the duration of your shower).

It seems like I'm using a lot of product. Can I use too much?

WEN® isn't like an ordinary shampoo so you want to use more of it, not less. You can never use too much! The more you use, the better the results.

How much is right for my hair type?

Short:  Use 3-4 pumps per section
Medium:  Use 4-5 pumps per section
Long:  Use 5-7 pumps per section
Very Long:  Use 7-8 pumps per section
Be sure to work the Cleansing Conditioner into your hair evenly from the crown section, through the nape section and to the ends of the hair (more pumps could be needed depending on the hair texture).

Should I use the Cleansing Conditioner every day?

That's up to you. Some people like to wash their hair daily. Others will go a day or two between washings. Although WEN® is gentle enough to use every day, if you don't, you can combine 4-6 pumps of Cleansing Conditioner with a quarter-size amount of Styling Creme in a spray bottle with water. Shake vigorously to mix completely. Spritz it on 12-18 inches above hair to provide a light mist. Shake out and restyle or fluff up your hair!

Can I use my regular styling tools?

WEN® works with all types of styling tools. Although frequent use of flat irons and curling irons can dry out, damage, and burn your hair.

What are some of the key ingredients and what do they do for my hair?

Click here to view the ingredients in each product.

How do I use the products?

View How To Use page to get step-by-step instructions on how to use the products.

Can I return my WEN® products if I am not satisfied?

Yes, Wen® offers a 60-day money back guarantee you won’t find in even the finest hair salons! If for any reason you are not absolutely delighted with WEN, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H) - even if the containers are empty!

To return your product, please follow the instructions on the back of your invoice or simply contact our Customer Care Representative at 1-800-964-1892. Please do not write "Return to sender" on the outside of your shipping box.

Complete the back portion of your invoice form and include it in the package being returned. To guarantee your refund, we suggest shipping your returns via UPS or Certified Mail with a receipt of mail. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:
WEN®
PO Box 360296,
Des Moines, IA 50336-0296