Frequently Asked Questions

frequently asked questions

Please select a question for additional advice on using WEN.®

What is WEN®?

WEN® is a special concept in cleansing your hair that has Hollywood buzzing. It was developed as an alternative to the way people are used to cleansing their hair; eliminating the use of some ordinary shampoos that can contain harsh sulfates. WEN® Cleansing Conditioners replace shampoo, conditioner, deep conditioner, detangler and leave-in conditioner, giving you five products in one bottle.

Will WEN® really get my hair clean? Won’t I need shampoo?

WEN® contains a perfect blend of ingredients, including natural botanicals, herbs and extracts to hydrate and cleanse your hair without the use of harsh sulfates. The perfect mixture and blend of its ingredients leaves your hair healthy-looking, moisturized, and cleansed. Once you start to use our products, you will never want to use ordinary shampoo ever again.

What is the difference between shampoo and WEN® Cleansing Conditioners?

WEN® cleanses the hair without harsh sulfates that can be found in some ordinary shampoos. WEN® will leave your hair clean and hydrated and healthy-looking.

How do I use the WEN® Cleansing Conditioner?

Rinse hair thoroughly, apply WEN® into your palms and rub together. Use 10-16 pumps for short hair, 16-24 pumps for medium length hair and 24-32 pumps for long hair. If your hair is longer/thicker you may need to increase the amount of pumps. Apply to scalp and hair, adding a splash of water to evenly distribute. WEN® has no harsh sulfates like sodium lauryl sulfate, so it won't lather. Massage thoroughly into hair and leave on for the remainder of your shower. Rinse thoroughly and completely, massaging scalp and running fingers through to the ends. After you have finished rinsing while your hair is still soaking wet, apply a small amount of the Cleansing Conditioner to the ends of your hair as a leave-in conditioner. For best results we highly suggest you cleanse, rinse and repeat, using half the recommended pumps for the first cleanse, and the remaining half for the second cleanse.

How many times a week should I use WEN®?

You can use it every day as it is designed to gently cleanse and hydrate your hair.

For a quick pick-me-up between cleansings, Chaz recommends his Replenishing Treatment Mist. This product was designed as an ultra-light weight, leave-in conditioner for those seeking more hydration throughout the day or to help with next day styling.

Which of the products is the leave-in?

The Cleansing Conditioners replace shampoo, conditioner, deep conditioner, detangler and leave-in conditioner. After you have finished rinsing while your hair is still soaking wet, apply a small amount of the Cleansing Conditioner to the ends of your hair as a leave-in conditioner.

Does WEN® work well on African American hair?

Our Sweet Almond Mint Cleansing Conditioner is good for all hair types and textures.

Where are the products manufactured?

All products are manufactured in the United States and Canada.

Is WEN® safe?

We take great pride in the quality of WEN® products and every bottle is produced to meet our high standards. We want all of you to have positive experiences with our products, and encourage anyone with questions to contact us. We have great sympathy for anyone experiencing hair loss or scalp issues, but there is no scientific evidence that points to the WEN® brand as a cause. Since 2008, we’ve shipped well over 40 million WEN® products and are delighted to hear from so many of you about the benefits and results you have experienced using WEN®.

I love WEN®. How can I show support for Chaz and the brand?

We love hearing from our WEN® fans! Please feel free to "like" our Facebook page ( and post your story on our wall. You can also follow us on Twitter @WENHaircare and send us a tweet so that we can hear more about your love for WEN®.

Are your products tested on animals?

The WEN® products are not tested on animals.

Can I return my WEN® products if I am not satisfied?

Yes, WEN® offers a 60-day money back guarantee you won’t find in even the finest hair salons! If for any reason you are not absolutely delighted with WEN®, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H) - even if the containers are empty!

To return your product, please follow the instructions on the back of your invoice or simply contact our Customer Care Representative at 1-800-964-1892. Please do not write "Return to sender" on the outside of your shipping box.

Complete the back portion of your invoice form and include it in the package being returned. We suggest shipping your returns via UPS or Certified Mail with a receipt of mail. Please allow 7-10 days from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:
Chaz Dean Returns
6390 Commerce Court
Groveport, OH 43125-1137

What options are available in online Customer Service Chat?

We are excited to announce online Customer Service via chat! Here you will be able to chat with our dedicated WEN® support team to learn more about our WEN products, like how to use the Cleansing Conditioner to get the best results for your hair type or what styling products work best for the results you want to achieve. You can also change your kit shipping frequency, update your account information, and cancel all future orders. It’s really WEN® your way.