Linkable Table of Contents
- Information Collection
- Use/Disclosure of Personal Information
- Information Security
- Access and Choice
- Technology Utilized / Tracking Technologies
- Do Not Track Signals
- Ads and Information About You
- External Links
- Social Media Widgets
- International Users
- Your California Privacy Rights
- Notification of Changes
- Contact Information
1. Information Collection
We may also use the tracking technologies described in Section 5 below in order to automatically (or passively) collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular and remembering you and your preferences, your IP address, UDID or other unique identifier, device functionality (including browser, operator system, hardware, mobile network information), device location, device characteristics, city, time zone, and referring URL. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics, developing marketing plans, customizing content, and improving the Website. This usage information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, browser, laptop, tablet, mobile phone or other device whenever you visit or interact with our Site. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees, partners and other third parties.
All of our Websites are intended for a general audience. We do not knowingly collect personal information from children under the age of 13. We will delete any personal information collected that we later determine to be from a user younger than the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact Customer Service using the contact information below.
2. Use/Disclosure of Personal Information
The Company and its affiliates and subsidiaries may use your information as follows:
- to place an order made through the Website and fulfill your order request;
- to notify you of product recalls or providing other information concerning products you have purchased;
- to improve merchandise selections and the overall shopping experience at the Websites;
- to process transactions or provide you with information such as to send you electronic newsletters or to provide you with special offers or promotional and marketing materials on behalf of us or third parties, including to let you know about new products, services or upcoming events;
- to improve the Websites, marketing endeavors or our Website offerings;
- to customize your experience on the Website or to serve you specific content or ads that are relevant to you;
- to provide customer support;
- to contact you with regard to your use of the Website and, in our discretion, changes to the Website and/or Website's policies;
- to identify your product and Website preferences so that you can be informed of new or additional products, services and promotions;
- to enable you to participate in a variety of the Website's features such as to enable you to participate in online entry sweepstakes, contests or other promotions;
- to improve the overall experience at the Website;
- for internal business purposes; and
If for any reason you would no longer like to receive email marketing messages from the Company, you may follow the instructions contained within our promotional emails. Please allow up to ten (10) days for us to process your request. This will not affect subsequent subscriptions and if your opt-out is limited to certain types or categories of emails the opt-out will be so limited. Please note, if you opt not to receive marketing emails from the Company, you may still receive "transactional" email messages regarding your account, use of the Websites or your order (e.g., order confirmation, shipping information, recall notices, customer service notifications, etc.). If you have questions or concerns regarding this statement, please contact Customer Service.
We may contract with companies or individuals to provide certain services including email and hosting services, credit card processing, shipping, data management, surveys and marketing, promotional services, to assist in preventing or deterring fraud, etc. We call them our "Service Providers". We may share personally identifiable information with Service Providers solely as appropriate for them to perform their functions, but they may not use such information for any other purpose.
We do not share your credit card information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities, including, but not limited to, delivering a product or service that you order.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our Website. Please be aware that you are providing your personal information to these third parties and not to Company.
The Company may, in its sole discretion, disclose personal information in special cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the rights of the Company or to anyone that could be harmed by such activities; (2) when we believe in good faith that the law requires it; (3) to a subsequent owner, co-owner or operator of a Website or applicable database or in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process; and (4) in situations involving threats to the physical safety of any person.
3. Information Security
We use Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information. Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Website and provide us with your information at your own risk.
4. Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change on our member information page or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
5. Technology Utilized / Tracking Technologies
We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, browser fingerprinting, recognition technologies and scripts, to analyze trends, administer the Website, tracking users' movements around the Websites, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. This information may be combined with information collected from other third-party sources of information not collected during your visit to our website, which may include your name and mailing address, for purpose of determining whether you may be interested in receiving direct mail.
There may be other tracking technologies now and later devised and used by us in connection with the Website. Further, third parties may use tracking technologies in connection with our Websites, which may include the collection and storing of information about your online activities over time and across third-party websites or online services.
The Websites may use code provided by Yahoo! to collect information about goods and services of interest, including, in connection with the collection of information to provided behaviorally targeted or interest-based advertisements to you as further explained in Section 7 below. To learn more about the choices offered by Yahoo!, visit the Yahoo! Ad Interest manager at https://aim.yahoo.com/aim/us/en/optout/.
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our Website or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
To opt-out of receiving our direct mail, you may send us an email at [email protected] or call us at 1-800-964-1892.
6. Do Not Track Signals
Some web browsers are developing or offering signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer's online activities over time and across third-party web sites or online services (e.g., a "Do Not Track" ("DNT") signal). A DNT signal is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. We do not monitor or take any action with respect to DNT signals.
7. Ads and Information About You
We may work with third parties, such as network advertisers and ad exchanges that use tracking technologies on our Websites in order to provide tailored advertisements on our behalf and/or on behalf of other advertisers across the Internet and we may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party sites and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your activities (including past visits to our Websites) across the Internet and mobile media ("Behavioral Ads"). Behavioral Ads enable us to target advertisements to you for products and services in which we believe you might be interested. If you object to receiving Behavioral Ads from us on third party sites, you can learn more about your ability to limit Behavioral Ads below. Our third party ad network and exchange providers, the advertisers and/or traffic measurement services may themselves set and access their own technologies on your device and track certain behavioral usage information via a device identifier. These third party technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements; and (c) understand the usefulness of the advertisements that have been delivered to you.
Statements regarding our practices do not apply to the methods for collecting information used by these third parties or the use of the information that such third parties collect. We do however work with third parties to make efforts to have you provided with information on their practices and any available opportunity to exercise choice. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.
Further, while sites use a variety of companies to serve advertisements, you may wish to visit http://www.networkadvertising.org/optout_nonppii.asp, which provides information regarding this practice by Network Advertising Initiative ("NAI") members, and your choices regarding having this information used by these companies, including the "opt-out" procedures of NAI members. Opting out of one or more NAI members only means that those NAI members no longer will be allowed under their own rules to deliver Behavioral Ads to you, but does not mean you will no longer receive any targeted content and/or ads. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or change web browsers, your NAI opt-out may not, or may no longer, be effective. You may also opt-out of receiving Behavioral Ads on participating sites and services by visiting the Digital Advertising Alliance ("DAA") website at http://www.aboutads.info/choices/ (or if located in the European Union click here). Similar limitations may apply to the DAA opt-out. We are not responsible for effectiveness of or compliance with any third parties' opt-out options or programs.
8. External Links
9. Social Media Widgets
Our Websites may, from time to time, offer publicly accessible blogs or community forums where you can submit ideas, photographs, writings, music, video, audio recordings, computer graphics, pictures, data, information about your location, questions, comments, suggestions or other content, including personal information. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Please note that Company does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We are not responsible for the privacy or security of any information that you make publicly available on the Websites or what others do with information you share with them on the Websites. We are not responsible for the accuracy, use or misuse of any user content that you disclose or receive from third parties through the Websites.
11. International Users
12. Your California Privacy Rights
This Section 12 applies to any California residents about whom we collect personal information from any source, including through the use of the Websites, by buying our products or services, or by communicating with us electronically, in paper correspondence, or in person (collectively, “you”).
For purposes of this section, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer/resident or household. Personal information does not include publicly available information or information that has been de-identified.
A. What Information We Collect
- Identifiers, which includes real name and alias; postal address; unique personal identifier; online identifiers as detailed below; Internet Protocol (“IP”) address; email address; telephone number; account number, name and password; Social Security number; driver’s license number, passport number, state or other government-issued identification card number; and/or other similar identifiers;
- Commercial information, which includes records of personal property; products or services purchased, obtained or considered; vehicle identification number (VIN); account balances, payment history, or account activity; bank account information and other information relating to your financial institution; credit application, credit checks, and information from credit reporting agencies; and/or other purchasing or consumer histories or tendencies;
- Biometric information, which includes fingerprints; facial scans; voice recognition information; genetic information; and/or other similar biometric identifiers;
- Information relating to Internet activity or other electronic network activity, which includes cookie identifiers, clear gifs (a.k.a. web beacons/web bugs), browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, device platform, device version, and/or other device characteristics including your choice of settings such as Wi-Fi, Bluetooth, and Global Positioning System (“GPS”);
- Geolocation data, which includes Global Positioning System (“GPS”) data; locational information based upon your IP address; cell network data; and/or other similar locational data; and which may be collected from various devices including your mobile device(s) or vehicles(s);
- Audio, electronic, or visual information, which includes records of calls to or from our customer service centers; and/or video surveillance information;
- Professional or employment-related information, such as your current and previous employers; job title and responsibilities; assets; income; and/or other information related to your work history and/or prospective employment;
- Education information;
- Inferences about you;
- Information not listed above and related to characteristics protected under California or federal law; which includes gender; race and ethnicity; nationality; marital status; military service/veteran status; and/or date of birth;
- Other personal information not listed above and described in California Civil Code Section 1798.80(e), which includes signature; physical characteristics or description; insurance policy number; and/or bank account number, credit card number, debit card number, and other financial, medical and/or health insurance information).
To help you further understand what we do with the above categories of personal information, we have provided you with a matrix detailing the sources, purposes, and any sharing relating to each category. You may review the matrix by scrolling down to “Table 1” of this Policy.
B. What We Do With Your Information
We may collect or use personal information from you for the following purposes:
|Assessing third party vendors / service providers|
|Audit, compliance, policy, procedures, or regulation|
|Billing, payment, and fulfillment|
|Customer claims and fraud investigation and prevention|
|Customer relationship management|
|General business administration|
|Marketing our products and services|
|Marketing the products and services of others|
|Financial reporting and accounting|
|Website optimization and maintenance|
|Systems and data security|
C. Sources of Collected Information
We may collect personal information from the following categories of sources:
- Our customers, prospective customers, users, members, applicants, including via our websites, mobile applications, telephone, text message, postal mail, social media, forums, message boards, chatbot, or other means;
- Our service providers, which includes customer relationship management providers, analytics providers, website hosting providers, systems administrators, and communications delivery services;
- Nonaffiliated companies with which we have a business relationship and promotional and joint marketing partners;
- Other third parties, and other websites and mobile applications, online advertising partners, and other data suppliers;
- Things that other third parties may post publicly about you or otherwise provide to us; and
- Employees and job applicants.
D. Who We Share Information With
We do not sell personal information, including that of minors under 16 years of age, or otherwise provide personal information to third parties, other than service providers receiving information to perform services for us on our behalf.
We may share your personal information with the following categories of third parties:
- Companies offering similar products and services such as, for e.g., Amazon.
- Advertising and marketing companies
- Social media companies
- Technology companies
- Nonaffiliated companies with which we have a business relationship, such as PayPal, DocuSign and WorldPay.
- We disclose the following categories of personal information for a business purpose:
- Identifiers, Internet Protocol (“IP”) address, and personal information
- Commercial information
- Biometric information
- Information relating to Internet activity or other electronic network activity
- Geolocation data
- Audio, electronic, or visual information
- Professional or employment-related information
- Education information
- Inferences about you
- Information not listed above and related to characteristics protected under California or federal law
- Other personal information not listed above and described in California Civil Code Section 1798.80(e)
E. Your Privacy Rights
If you are a California resident, subject to applicable law, you have the following rights under California law with respect to your personal information:
- Right to know. You have the right to request what personal information we collect, use, disclose and/or sell as applicable.
- Right to Delete. You have the right to request the deletion of your personal information that is collected and maintained by us.
- Right to Opt-Out of Sale. You have the right to opt-out of the sale of your personal information by us. You may access our Notice of Right to Opt-Out by clicking here https://grv.truyo.com/consumer/index?brand=grv.
- Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights described above. This right may be subject to the offers described in our Notice of Financial Incentives, which you may access by clicking here.
You may also authorize a third party to exercise the above rights on your behalf by: (1) Providing written permission for the authorized third party to submit a request; (2) providing a validly executed Power of Attorney to the authorized agent when such authorized agent submits a request. If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child.
The above rights are subject to our being able to reasonably verify your identity and authority to make these requests. These rights are also subject to various exclusions and exceptions under applicable laws.
We will verify your identity by using data you provide, such as full name, email address, phone number and address. These data elements will be compared against our records for verification.
If you are a California resident and wish to seek to exercise these rights, please reach us in one of the following ways:
- By email: [email protected]
- By mail:
WBCD Hair and Body, LLC
C/O General Counsel
100 N. Pacific Coast Hwy., Suite 1900
El Segundo, California 90245
Attn: California Privacy Rights
F. Notice of Right to Opt-Out
You have the right to direct WBCD Hair and Body, LLC not to sell your personal information and to refrain from doing so in the future. If you wish to opt-out of such sales, please do so in one of the following ways:
California Civil Code Section 1798.83 permits customers of Company who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for the third parties’ direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding twelve (12) calendar months. If you are a California resident and would like to make such a request, please submit your request in writing to:
The WBCD Hair and Body, LLC
C/O General Counsel
100 N. Pacific Coast Highway, Suite 1900
El Segundo, California 90245
Attn: California Privacy Rights
13. Notification of Changes
14. Contact Information
The WBCD Hair and Body, LLC
C/O General Counsel
100 N. Sepulveda Blvd., Suite 1900
El Segundo, California 90245
Email: [email protected]
Table 1 – Disclosure Matrix